GRIEVANCE PROCEDURE

We at Unitata are committed to high standards of ethical, moral and legal business conduct. As part of our sustainability requirements, we have adopted the Grievance Procedure for handling grievances in an effective, timely, and appropriate manner.

This procedure is given to internal and external stakeholders to address all enquiries and grievances and further enhance the transparency and accountability of our supply chain. Unitata shall deal with all grievances lodged under this procedure in a fair and timely manner. The stakeholders may lodge their enquiries and grievances to the Company Secretary as follows:-

The Company Secretary

Unitata Berhad Jendarata Estate, 36009 Teluk Intan, Perak, Malaysia.

Tel: +605-6411511
Fax: +605-6411760
Email: cm@unitedplantations.com; info@unitata.com

Grievances shall be handled based on Grievance Redressal Procedure as follows:


Internal Stakeholders

Step 1

Within four (4) working days of a grievance arising, the employee concerned shall raise the grievance with supervisory staff to whom the employee is responsible and shall be given the opportunity to be accompanied by not more than two members of the Food Industry Employee Union Worksite Committee or Employee himself.

Step 2

If the matter is still not settled within a further five (5) working days, following representations made under step 1 above, the appropriate Food Industry Employee Union Worksite Committee or Employee shall make formal representation to the Human Resources Department of the Company in writing. On receipt of letter, the Human Resources Department will, without delay, offer arrangement for a meeting between the executive staff to whom the employee is responsible and/or an accredited official of the Refinery and Food Industry Employee Union Worksite Committee or Employee which will be attended by not more than two representatives. Such a meeting shall be held within seven (7) working days of receipt of the Food Industry Employee Union Worksite Committee or Employee himself.

Step 3

If the matter remains unsettled, the grievance shall then be discussed between Director In- Charge /or his accredited officials and Food Industry Employee Union Worksite Committee or Employee himself within a further period of seven (7) working days.

Step 4

If the matter still remains unsettled, it shall then be dealt with under the provision of the Industrial Relations Act, 1967 or the Employment Act, 1955.


External Stakeholders

Step 1

Grievance from external stakeholders received by Manager/Heads of Department/Company Secretary.

Step 2

Grievance formally recorded at point of receipt and settled as soon as possible but not more than 30 days.

Step 3

If the matter remains unsettled at department level, the respective Manager/Heads of Department forwards to the Company Secretary with supporting documentation.

Step 4

Grievance acknowledged by letter within 7 working days to stakeholders and Manager/Heads of Department from the Company Secretary.

Step 5

Grievance presented to the parent company, United Plantations Berhad Executive Committee and reviewed at its meeting.

Step 6

Action to be taken is recorded and stakeholder informed.

Step 7

In protracted cases the stakeholder is to be kept informed monthly of the current status.

Step 8

Progress reviewed by United Plantations Berhad Executive Committee until resolution.

Step 9

The outcome of the resolution is documented and the stakeholder informed officially by the Company Secretary.

Step 10

Should the outcome not be resolved to mutual satisfaction of the stakeholder and Unitata, it shall then be dealt under the provisions of the Malaysian legal appeals procedure and stakeholder informed accordingly.


Date: 15th April 2018

Unitata Berhad (10769-H) - Jendarata Estate - 36009 Teluk Intan Perak Darul Ridzuan - Malaysia.

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